Help Center

Frequently Asked Questions

Getting Started

What is MilkRun and How Does it Work?

Does MilkRun Deliver to My Area?

Is There an Order Minimum?

How Do I Know What's In The Box?

Do I Have To Set Up a Recurring Order?

Can You Deliver to My Work or Office?

Do You Offer Workplace Discounts?

I'm in Portland. Can I Place an Order?

I Have an Existing MilkRun Subscription in Portland. Can I Become a MilkRun Member?

How Many People Does a Box Feed?

Do You Have Gift Cards?

My Orders

How Does Ordering Work?

What Is Order Cadence?

What Are Ordering Windows?

Is There An Order Minimum?

How Do I Move My Order To Another Day?

How Do I Add Items To My Order?

How Do I Remove Items From My Order?

How Do I Cancel My Order?

My Subscription

Where Can I Find my Subscription Information?

How Do I Skip a Week?

Can I Change My Subscription Cadence?

How Do I Check the Status of My Order?


How Do I Track My Delivery?

What Days Do You Deliver?

How Will You Deliver? Do I Need To Provide A Cooler?

Will You Deliver To My Apartment Building?

How Do I Cancel My Delivery?

Why Did I Get A Substitution?

Can I tip my driver?

Do I Need To Be Home?

Help! I Received An Email Saying My Order Has Been Delivered But I Can't Find It!

I'm Unhappy With My Delivery - What Do I Do?


How Does Charging Work?

How Can I Request A Refund?


Is MilkRun Actually Local?

Are All of Your Products Organic?

I Have a Question About Ingredients/Growing Practices/Farming/Etc.!


I Have a Question About Ingredients/Growing Practices/Farming/Etc.!

Storage Tips for Produce and Meat

Is meat safe to consume if defrosted?

Can I Customize My Boxes? What If I Have An Allergy?

What Are Your COVID Procedures?

Do you accept SNAP/EBT?

Ack! I Don't Know What a Product is! What do I do?

How Do I Access Recipes?

Contact Us

Are you hiring?

I’m interested in selling with you!

I’m interested in partnering with you!